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Privacy Policy

Last updated: August 28, 2026

1. Information We Collect

Brandywine Valley Dog Surgery ("we", "us", or "our") collects the information you give us directly when you request a surgery booking, call us, or email us. That includes:

  • Your name, phone number, and email address
  • Details about your dog, including breed, age, symptoms, and any existing diagnosis
  • Any veterinary quote or record you choose to share with us
  • Your surgery preferences, urgency, and scheduling requirements
  • Communication history between you and our booking desk

Payment for surgery is handled by the treating veterinary practice, not through this website. We do not store card details.

2. How We Use Your Information

  • To assess your dog's surgical needs and route the request to a suitable surgeon in our network
  • To give you an accurate price range and confirm scheduling
  • To coordinate pre-anesthetic screening, surgery, and follow-up care
  • To respond to your questions and provide post-operative recovery support
  • To improve our booking process and the information we publish on this site

3. Information Sharing

We do not sell your personal information. We share it only with:

  • The veterinary surgeon and practice performing your dog's procedure
  • Diagnostic laboratories where histopathology or bloodwork is required
  • Service providers who help us operate this website and our booking system
  • Authorities where we are required to do so by law

4. Data Security

We apply appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. Booking submissions are transmitted over an encrypted connection.

5. Your Rights

  • Access the personal information we hold about you
  • Ask us to correct anything inaccurate
  • Request deletion of your data where we are not required to keep it
  • Opt out of any non-essential communications at any time

6. Cookies and Analytics

We use cookies and similar technologies to understand how visitors use this site and to improve it. You can set your browser to refuse cookies or to alert you when one is sent. Refusing cookies will not prevent you from requesting a surgery booking.

7. Children's Privacy

This website is intended for adults arranging veterinary care. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this policy from time to time. Changes take effect when posted here, and the "last updated" date above will reflect the revision.

9. Contact Us

If you have questions about this Privacy Policy, contact us:

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